2. What personal data do we collect?

The personal data we collect about you depends on who you are and how we interact with you. Personal data means any information relating to an identified or identifiable natural person.  It includes data that could be used to identify, locate, track or contact you.

If you are a customer, business partner, or express interest in our solutions:

• Learning about our company and our solutions: If you request or indicate an interest in information about our solutions or partnership opportunities, we process your name, email address, phone number, job title, information about the organisation where you work, including its website address, and any comments you provide. We append business information related to the organization where you work from third party sources, such as business intelligence providers, information from publicly available sources, such as LinkedIn, as well as information about the number and frequency of your interactions with us online and offline, such as at events, webinars, via email and our website. We may also process personal data about you that we collect either directly, through forms or data entry fields on our website, or through passive collection by cookies and other data collection technologies as described in this policy. We maintain and update this information as we continue to engage with you and use it as described under the legitimate interests processing purposes described below.
• Using OPS Customer Portals: If you are an authorized user of our platform, we process your name, email address, username, password, IP address, job title, phone number, payment information, information about the organisation where you work, actions you have taken in the applications on the platform, such as record creation, changes, input, responses, analysis, and approvals, and tickets filed on your behalf related to our platform. We use Authorize.net to process payments. Please review Authorize.net’s privacy policy here.
• Receiving marketing, sales-related and business development communications from us: If our marketing team or a member of our sales or business development teams sends communications to you, we process your name, phone number, email address, postal address, job title, job function, company name, company size, company financial information, IP address, device type, email view information including IP address and associated city, birthday if provided, and information about which of our solutions you use or which may be of interest to you.
• Market research and surveys:If you participate in our market research and surveys, we process your email address, job title, phone number, survey responses, company name, job function, state, country, and any comments you provide.

If you visit the websites and online properties we provide:

We process personal data about you that we collect either directly, through forms or data entry fields on our website, or through passive collection by cookies and other data collection technologies. The types of personal data we collect and process in each of these contexts is further explained in the following four categories:

• Contact us and registration forms: We process your name, email address, company where you work, phone number, job function, job title, country, and any comments you provide.
• Consumer opinion surveys: We process your survey responses.
• Cookies and other data collection technologies: We use browser session cookies, which are temporary cookies that are erased from your device’s memory when you close your Internet browser or turn your computer off, and persistent cookies, which are stored on your device until they expire, unless you delete them before that time. We group browser cookies on our site into three categories, which you can manage through our “Cookie Preferences” manager:
  • Required cookies: These cookies are necessary to enable the basic features of this site to function, such as allowing images to load or allowing you to select your cookie preferences.
  • Functional cookies: These cookies allow us to analyse your use of the site to evaluate and improve our performance. They may also be used to provide a better customer experience on this site. For example, remembering your log-in details or providing us information about how our site is used.
  • Advertising cookies: These cookies may be used to share data with advertisers so that the ads you see are more relevant to you, allow you to share certain pages with social networks, or allow you to post comments on our site. Depending on the advertiser, the data in the cookie may be shared with other companies so they may provide you with ads that are relevant to you.

 If you are an employee, contractor, job applicant, temporary hire or former employee:

• Applying to work at OPS. If you apply to work at OPS, we collect personal data about you and your professional experience, education and training such as your application, your name (and any former names), postal address, email address, phone number, universities attended, academic degrees obtained, grades, professional certifications and licenses, employment history, and curriculum vitae or resume. If you are offered employment, we will collect additional personal data about you, including through background and professional reference checks.
• California Residents: If you are a California resident, please see our OPS Employee Privacy Policy for California Residents here for more information on our data collection practices in this capacity.
• Offer of employment, temporary hire or contractor position: Prior to making an offer of employment, temporary hire, or a contractor position, we process personal data to conduct professional reference checks in accordance with applicable laws. If we extend an offer of employment, temporary hire or a contractor position at OPS to you, we will process personal data about the position to which you have been appointed, your job title at OPS, the compensation or project-based contractor rate we offer to you, whether you or your employment agency accepts the offer, your signature, and your starting compensation, agency agreed compensation or project-based contractor rate, and your start date at OPS.
• Employment-Related Background checks: Prior to commencement of your employment with us, we conduct and may engage vendors to conduct background checks that involve the necessary personal data processing as permitted by the laws in the location in which you reside and/or work. More details are provided to you in the context of our request to you to complete these checks.
• As an employee or contractor or temporary hire of OPS: We may collect and process personal data about your benefits, nationality, residency status, personal or email address, office or other workplace location, work phone number, mobile phone number, photographs, passport, visas, marital status, beneficiaries, profile, emergency contact details, financial account information, disability status, race, gender, age, social security number or other government-issued identification number, holiday and paid time off days, salary, incentive compensation, OPS stock options granted, OPS stock ownership, assigned projects, performance against your assigned goals, training completed, any performance improvement plans, any disciplinary actions taken, system accounts, technology and physical assets provided to you, your role and actions taken in connection with OPS projects and processes.
• If your employment with OPS ends, we process personal data necessary to off-board you from OPS, including deactivation of your access to our systems, fulfilling our financial and related benefits obligations, and other related obligations with respect to the end of your employment with OPS.
• In certain countries, supplemental privacy notices will be provided to OPS employees and contractors, and where applicable, consent will be obtained, to ensure compliance with local requirements.

We will not collect, use, or disclose sensitive personal data about you unless it is necessary to operate our business, we have your consent, we are legally required or permitted to collect, use or disclose that data, or as otherwise allowed by law. Sensitive personal data includes any personal information about a person’s race, ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a professional, trade or political association or union, sexual preference or practices, criminal record, health information, or genetic information about an individual that is not otherwise health information.

We also operate video surveillance devices in our premises and may monitor and record your communications with us (including email and telephone) for legitimate business and security purposes.